Refund and Returns Policy

We want you to be completely satisfied with your purchase from our online retail and wholesale store. In the event that you are not satisfied with your order, we have a straightforward return policy to ensure a hassle-free experience. Please read our return policy carefully to understand the guidelines and procedures for returning items.

Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
Item Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. It should be free from any damage, stains, odors, or alterations.

Return Timeframe: Returns must be initiated within a specified timeframe from the date of delivery. This timeframe is generally 30 days, but please refer to the specific details mentioned on your order or on our website.

Non-Returnable Items:
Certain items may not be eligible for return due to their nature, hygiene reasons, or customization. These items typically include but are not limited to:
Intimate Apparel: This includes underwear, lingerie, swimwear, and similar items for sanitary reasons.

Personalized or Customized Items: Products that have been customized, engraved, or specially made to order are non-returnable unless there is a manufacturing defect or error.

Consumable or Perishable Goods: Items such as food, beverages, or similar perishable products cannot be returned.

Return Process:
To initiate a return, please follow these steps:
Contact Customer Service: Notify our customer service team about your intention to return the item. They will provide you with the necessary instructions and guide you through the process.

Packaging: Ensure the item is securely packed in its original packaging or a suitable alternative to prevent damage during transit.

Return Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe arrival of the item.

Refund or Exchange:
Upon receipt and inspection of the returned item, we will process your refund or exchange as per your preference:
Refund: If you choose a refund, the purchase amount will be credited back to your original payment method within a reasonable timeframe. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.

Exchange: If you opt for an exchange, we will facilitate the exchange process and send you the requested replacement item once the returned item is received and processed.

Exceptions and Additional Information:
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any associated shipping costs.

Return Fees: In some cases, a restocking fee may apply for returns that are not due to our error or a defective product. This fee, if applicable, will be communicated to you during the return process.

Communication: We strive to keep you informed throughout the return process. You will receive updates regarding the status of your return, including confirmation of receipt and the progress of your refund or exchange.

Policy Updates:
We reserve the right to modify or update our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is recommended that you review this policy periodically to stay informed about any updates.
Our return policy is designed to ensure your satisfaction and provide a fair and transparent process for returns and exchanges. If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team. We are here to assist you and make your shopping experience enjoyable.