This Return and Refund Policy Saudi Arabia is designed to give customers full clarity and confidence when shopping online with Kashfn.com.

Privacy Policy Last Updated: 28/06/2025

Kashfn.com is committed to delivering high-quality products and transparent service. We understand that occasionally, returns or refunds may be required. This policy outlines your rights as a customer under Saudi eCommerce regulations, and how we handle returns, replacements, and refunds.
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1. Who We Are
This website is operated by **Bahar Jeddah Food Co.**
Business Address: Ibrahim Ibn Sababah, Haya, Ar Rawdah, Jeddah 23434, Saudi Arabia
Email: support@kashfn.com
Phone: +9660531024948
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2. Eligibility for Returns

You may request a return or exchange if:

– You received **wrong**, **damaged**, **expired**, or **defective** products
– The product does **not match the description** or specifications listed on our website
– You report the issue **within 7 days** of delivery
– The product is **unused**, **unopened**, and in its **original packaging**

Returns are **not accepted** for:

– Perishable goods (e.g., frozen foods, dairy, or opened food items)
– Items explicitly marked as **non-returnable** on the product page
– Items damaged due to improper use or storage after delivery
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3. Return Process

To initiate a return:

1. Email us at: **support@kashfn.com** within 7 days of receiving your order
2. Include your **order number**, product name, photos of the issue, and reason for return
3. Our support team will review your request within **2 business days** and confirm eligibility

Once approved:

– We will arrange for **pickup or return shipping**
– You will receive a confirmation and estimated time for resolution
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4. Refunds

If your return is approved:

– You will receive a **full or partial refund** (based on the condition and quantity returned)
– Refunds are processed via your original payment method (Tap, Visa/MasterCard, Bank Transfer)
– Refunds may take **5–10 business days** to appear in your account, depending on your bank

Note: Shipping and handling fees are **non-refundable** unless the return is due to our error.
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5. Exchanges

If the product is damaged or incorrect:

– You may choose between a **replacement** or a **refund**
– Replacements are subject to item availability
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6. Cancellations

You may cancel your order:

– **Before** it is dispatched — full refund guaranteed
– **After dispatch** — cancellation not possible; follow return procedure after delivery
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7. Business Customers (B2B)

For wholesale, HoReCa, or bulk orders:

– Returns must be reported **within 3 days**
– Return shipping is the buyer’s responsibility unless the product was defective or incorrect
– Credit memos or replacements may be offered instead of cash refunds
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8. Legal Compliance

This policy complies with **Saudi Arabia’s E-Commerce Law (2019)**, Article 13 and Article 14, which govern consumer rights in online purchases. We respect your right to transparency, fairness, and dispute resolution.
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9. Contact Us

If you need help or have questions about a return:

**Kashfn Support Team**
📧 Email: support@kashfn.com
📞 Phone: +9660544261274
📍 Ibrahim Ibn Sababah, Haya, Ar Rawdah, Jeddah 23434

Thank you for trusting Kashfn. Your satisfaction is our priority.